What information should I include in a bug report?

 

Found a problem in TrigammonX? Your bug report can help us fix it! TrigammonX is continually being developed and improved. Detailed bug reports help us understand what happened, reproduce the issue, and identify possible solutions. You don't need to be technically experienced to submit a useful report.

1. What Is a Bug Report? 

A bug report describes something in the game that isn't working as expected.

Examples include:

• A checker refusing to move to an apparently legal destination.
• Legal-move highlights failing to appear.
• Dice not responding correctly.
• Board artwork displaying incorrectly.
• Game controls overlapping or disappearing.
• A game freezing or failing to load.
• Settings not being saved.
  
  

2. Tell Us Which Device You're Using. 

Please include your device type and model, if known.

Examples:

• Windows desktop or laptop.
• Apple Mac.
• Apple iPad or iPhone.
• Android phone or tablet.

Device information is especially helpful when investigating touchscreen and display problems.

3. Tell Us Which Browser You're Using. 

Examples include:

• Google Chrome.
• Apple Safari.
• Mozilla Firefox.
• Microsoft Edge.

If you know your browser version, include it too.

4. Include Your TrigammonX Version. 

TrigammonX is regularly updated. Please include the version number displayed in your game. For example, a version might look like v5.1.5. This is important because a problem affecting one version may already have been corrected in another.

5. Describe What Happened. 

Explain the problem in your own words.

Try to answer three questions:

• What were you trying to do?
• What did you expect to happen?
• What actually happened?

For example:
"I rolled the dice and selected a checker. I expected to see legal-move highlights, but no coloured rings appeared."

6. Explain How to Reproduce the Problem. 

If possible, describe the steps leading up to the issue.

Example:

1. Opened TrigammonX.
2. Started a new game against two AI opponents.
3. Selected Triple Dice mode.
4. Rolled the dice.
5. Selected a checker.
6. No legal destination highlights appeared.

If the problem happens only occasionally, please tell us.

7. Include Your Game Settings. 

Some issues may depend on your selected settings.

Helpful information includes:

• Triple Dice or Two-Dice mode.
• Human and AI player configuration.
• Board design or theme.
• Automatic or manual rotation.
• Combined Moves enabled or disabled.
• Any custom layout or display settings.

You don't need to list every setting — just those that seem relevant.

8. Attach a Screenshot or Screen Recording. 

A picture can often explain a problem better than a long description!

Where possible, include:

• A screenshot showing the problem.
• A screenshot of the full board.
• A short screen recording showing how the problem occurs.

Please ensure screenshots do not contain passwords, personal messages, or other sensitive information.

9. Example Bug Report. 

Subject: Legal-move highlights missing on iPad

Device: Apple iPad
Browser: Safari
TrigammonX Version: v5.1.5
Dice Mode: Triple Dice
Players: One human, two AI opponents
Problem: Legal-move highlights did not appear after rolling the dice.
Expected Result: Legal destinations should be highlighted.
Actual Result: No coloured legal-move indicators appeared.
Steps to Reproduce:

1. Started a new game.
2. Rolled the dice.
3. Selected a checker.
4. No legal-move rings appeared.

Attachments: Screenshot of the game board.
This is an example only. Please report the actual version and settings shown on your device.

10. How Do I Submit My Bug Report? 

Visit the TrigammonX Help Centre and click Submit Ticket.

Alternatively, email your report to: [email protected]
If you're emailing a report, include a short, descriptive subject line.
For example:
Bug Report — Checker Movement Not Working on iPad

11. What Happens Next? 

Once your report is received, we'll review the information provided.

We may contact you for further details or to help reproduce the issue. Confirmed bugs may be addressed in future game updates, depending on their severity and the work involved.
We cannot guarantee an immediate fix, but every useful report helps improve TrigammonX.

Thank You for Helping Improve TrigammonX! Your feedback is genuinely appreciated. By reporting problems clearly, you're helping make TrigammonX better for players everywhere.

Visit TrigammonX Support

Three players. Three dice. One winner!
TrigammonX™ — Backgammon for Three!