How do I submit a support ticket?

 

 

Need help with TrigammonX? Our support ticket system makes it easy to get assistance!
Whether you've encountered a technical problem, have a gameplay question, or want to share feedback, you can contact TrigammonX Support using our Help Centre.

1. Before Submitting a Ticket

We recommend checking our Knowledge Base first.

You'll find helpful articles covering:

• Getting started with TrigammonX.
• Rules and gameplay.
• Game features and settings.
• Technical troubleshooting.
• Player profiles and preferences.

Many common questions can be answered immediately without waiting for a support response.
Search the TrigammonX Help Centre

2. How Do I Submit a Support Ticket? 

Follow these steps:

1. Visit the TrigammonX Help Centre.
2. Click Submit Ticket near the top of the page.
3. Enter your name and email address.
4. Provide a clear subject describing your question or problem.
5. Explain your issue in the message field.
6. Attach a screenshot or other relevant information if the form allows it.
7. Submit your request.

Your message will be sent to our support ticket system for review.

3. What Should I Include? 

For the fastest and most effective assistance, please provide as much relevant information as possible.

For gameplay questions:

• Explain the rule or feature you need help understanding.
• Describe the situation you encountered.
• Include a screenshot of the board if it helps explain your question.

For technical problems:

• Device and model.
• Browser and version, if known.
• TrigammonX game version.
• Description of the problem.
• Steps needed to reproduce the issue.
• Screenshot or screen recording, if available.

Please do not include passwords, payment card numbers, or sensitive personal information.

4. Can I Submit a Ticket by Email? 

Yes!

You can also contact TrigammonX Support directly at:
[email protected]
Emails sent to this address are forwarded to our support ticket system. You don't need to visit the Help Centre if you prefer communicating by email.

5. What Happens After I Submit My Ticket? 

Once your request reaches our support system:

1. Your enquiry is recorded for review.
2. We examine the information provided.
3. We may contact you if additional details are needed.
4. We respond with guidance, troubleshooting steps, or information about the issue.

If the problem is a confirmed software bug, it may require investigation and a future game update.
Submitting a ticket does not guarantee an immediate software fix.

6. How Long Will a Response Take? 

TrigammonX is independently developed, and support is currently managed personally by its creator.

We review requests regularly and aim to respond as quickly as possible. Some enquiries may take longer, particularly during busy periods or when additional technical investigation is required.
Please note: We do not currently provide live human chat or telephone support. Our Knowledge Base remains available around the clock for self-service assistance.

7. How Do I Follow Up on My Ticket? 

If you receive an email response from TrigammonX Support, you can reply to that message to continue the conversation. Where a ticket reference is provided, please keep it for future correspondence. If you haven't received a response, check your email's spam or junk folder before submitting another request.

Using the same email conversation helps us keep the history of your enquiry together.

8. Can I Report Suggestions or New Feature Ideas? 

Absolutely!

We welcome constructive feedback and ideas from the TrigammonX community.
You can use the support ticket form to submit:

• Suggestions for new features.
• Ideas for board designs.
• Gameplay improvements.
• Accessibility suggestions.
• General feedback.

While we cannot promise every suggestion will be implemented, player feedback helps guide future development.

Thank You for Supporting TrigammonX! 

Every question, suggestion, and useful bug report helps us build a better game. Visit the TrigammonX Help Centre

Email: [email protected]

Three players. Three dice. One winner!
TrigammonX™ — Backgammon for Three!