How do I report a technical problem?

Found something that isn't working correctly in TrigammonX? We'd love to hear about it!
TrigammonX is continually evolving, and player feedback helps us identify bugs, improve compatibility, and make the game better for everyone. Before submitting a reportTry these simple troubleshooting steps:

1. Refresh the game page.
2. Check that your internet connection is working.
3. Make sure your browser is up to date.
4. If possible, try another browser to see whether the problem continues.

Important: If you have an unfinished game, avoid clearing browser data or resetting game settings, as this may erase locally saved progress.

What information should I include? 

When submitting a technical support ticket, please provide:

• Device: Windows PC, Mac, iPad, iPhone, Android tablet, etc.
• Browser: Chrome, Safari, Firefox, Edge, etc.
• Game version: The TrigammonX version displayed in the game.
• Problem description: Explain what went wrong.
• Steps to reproduce: What were you doing when the problem occurred?
• Game mode: Were you playing against human players, computer opponents, or both?
• Screenshot: Attach a screenshot showing the problem, if possible.

Example of a helpful bug report.

Subject: Legal move highlights not appearing on iPad

Device: Apple iPad
Browser: Safari
Game version: Version shown in the game's header
Description: After rolling the dice, the coloured rings indicating legal checker moves did not appear.
Steps to reproduce:

1. Started a new game against two AI opponents.
2. Rolled the dice.
3. Selected a checker.
4. No legal move indicators appeared.

Expected result: Available legal moves should be highlighted.
Actual result: No highlights appeared.

How do I submit my report? 

Visit our TrigammonX Help Centre and select Submit Ticket.

Alternatively, email us at: [email protected]
Your request will be added to our support system so we can investigate and respond.

When will I receive a response? 

TrigammonX is independently developed, and support is currently handled personally by its creator. We review support requests regularly and respond as quickly as possible. Complex technical issues may require additional investigation.

Thank you for helping improve TrigammonX! Every useful bug report helps us build a better experience for the entire TrigammonX community.

Please don't include passwords, payment information, or other sensitive personal details in support tickets.